They know who I am and greet me by name. They ask about my family and show genuine interest in me. Without fail, they are professional and friendly. Bottom line…I trust them!
I love my bank because it’s very personal. When I walk in, I’m always greeted with a smile and they know me by name. They know my family and have watched my kids grow into young adults. Not only do they care, they are also professional and have always taken care of our personal and business loans as well as other transactions without causing any undue stress or aggravation. I have been with VB&T for 26 years and they have taken good care of us. I intend on being with them for another 26 years!
This was my bank growing up. When I was in 6th grade, my parents helped me open my first savings account here and I’ve been a customer ever since! Though I don’t live in Brighton anymore, I still bank there because I’m still treated like a small-town, hometown girl, even by people who don’t know me!
After moving back to Brighton several years ago I chose to once again start an account with VB&T. Their service to their customers is like none other. The employees are amazing; they always call you by name, are very welcoming, courteous, and responsive to all your needs. I don’t know what type of training they are given, but it is superior. They give the feeling that you are not merely a number, but are a very valued member of their business.
Excellent customer service! They go above and beyond to be the best they can be. They have shown their support of our library district in so many ways and we look at them as a partner not just a bank.
The employees at VB&T are the kindest, most friendly people we have ever experienced in our many years of banking. When my husband and I first opened a joint account it was with another bank about 18 years ago. To this day that bank doesn’t even know our names or faces. Within 3 months of banking with VB&T, we would pull up to the drive-thru and be greeted by name! Thanks for everything VB&T!!
No matter what, my bank is helpful and friendly. The folks at Valley Bank & Trust really want to serve their customers! We have 10 different accounts with VB&T. I wouldn’t change banks for anything! They’re GREAT!